Board of Directors

Stuart is a long time veteran in the contact center industry. For 25 years he was the owner and CEO of 1 2 1 Direct Response, a mid-size contact center company with operations in the US and Central America.

Stuart for over 30 years was an active member of PACE and its predecessor American Teleservices Association (ATA). For close to 10 years Stuart was the Chair of the Government Affairs Committee representing the association in front of regulators and legislators on issues affecting contact centers. Serving several terms as Chairman, led to Stuart being hired as Chief Executive Officer in November 2017. Under Stuarts’s leadership, PACE increased their stature as the voice of the contact industry.

Throughout his career, Stuart has been an advocate for the contact center industry promoting compliant and consumer-centric communications between companies and their current and potential customers. Mr. Discount was the primary architect of the first and only contact center industry Self-Regulatory Organization which was launched in 2005.

After his successful role as CEO of PACE, Stuart founded Impact SourcingCX, a consulting company in July 2020 and focuses on business development and advocacy services. The focus of his efforts are to assist companies that outsource their contact center functions and pair them with qualified BPO’s located mostly in countries that need jobs and has the appropriate workforce that meets his client’s needs. Since 2020, Impact SourcingCx has helped create thousands of jobs in Africa for several Fortune 100 US based companies. Those companies include a major hotel company, a top five US bank and a major US airline.

Often interviewed by news organizations, meeting with regulators and legislators, Stuart continues to represent the contact center industry as a founder and current Chair of the Enterprise Communications Advocacy Coalition. The ECAC provides advocacy for companies that are affected by regulations that affect their communication with their customers.

Robert A. Kobek has served as the president and chief executive of Mobius Vendor Partners, since its inception in 1999 and is responsible for the organization’s strategic, tactical, and day-to-day operations.

Prior to the Company’s formation, Mr. Kobek spent more than 20 years in government, the direct marketing industry, and in teleservices.

Specializing in the design, implementation and marketing of products and services, Mr. Kobek has designed more than 150 outbound telemarketing programs, inbound customer service and order processing operations, and interactive information system platforms.

His experience has serviced clients of all measurable revenue ranges and sizes located throughout the United States, Canada, Mexico, and Europe.

Mr. Kobek’s governmental experience spans the federal, state, and local levels, and includes serving as the Director of Indiana Liaison for United States Senator Vance Hartke and as the Director of Special Projects for Indiana General Assembly Speaker of the House Phillip Bainbridge.

During this time, Mr. Kobek’s responsibilities included monitoring consumer protection and telecommunications focused legislation, as well as other sales and marketing industry related issues.

Mr. Kobek attended the Holy Cross College at Notre Dame and Indiana University concentrating in business and political science.

Gerry Christensen is a seasoned telecom and technology executive with deep expertise in voice network operations, regulatory compliance, and customer engagement strategies. As a Director of Product at 46 Labs, Gerry has demonstrated thought leadership in developing innovative solutions that simultaneously combat robocalls and enhance the effectiveness of wanted communications across enterprise and consumer channels.

With a strong foundation in telecom policy, call authentication frameworks (STIR/SHAKEN), and data-driven analytics, Gerry has led cross-functional initiatives that balance fraud mitigation with business enablement. His work often bridges the gap between regulatory mandates and commercial needs, ensuring that legitimate outreach — such as customer service, appointment reminders, and sales engagements — is not inadvertently blocked or mislabeled.

A frequent collaborator with industry stakeholders, Gerry brings a holistic perspective to voice communication challenges—advocating for smarter, more transparent ecosystems that protect consumers while empowering businesses to connect meaningfully.

Scott Murray is Vice President of Strategic at NICE, where he helps global enterprises transform customer engagement through AI-powered analytics and cloud contact center innovation.

A proven strategist and technology leader, Scott has built and led high-performing teams across SaaS and CX industries. Earlier in his career, he founded Data-Tel Info Solutions, one of the first companies to offer hosted contact center platforms, achieving rapid growth and a successful exit. He later held executive roles at Noble and Alvaria, leading go-to-market strategy and digital transformation initiatives.

Scott brings deep industry insight and a passion for advancing customer experience excellence.

Cassie brings 20+ years of experience in various roles within call centers, ranging from front line representative to leadership and consultant/project work.

She started at Verizon Wireless where her key contributions were system implementation, leadership development, and consumer loyalty retention efforts.

In 2019, Cassie joined Travel Insured International’s call center leadership team and earlier this year was promoted to the AVP of Call Center Operations where she is focused on elevating the customer and employee experiences, improving operational efficiency, and increasing revenue generation.

As CEO of Nexxa Group, Holly brings over two decades of leadership at the intersection of data, compliance, and customer engagement—helping enterprises strengthen their communication strategies while protecting brand integrity. A recognized innovator in marketing compliance and risk mitigation, Holly has built Nexxa into a trusted partner for organizations seeking to navigate evolving DNC, TCPA, and data governance requirements with confidence.

Her strategic vision centers on responsible marketing and transparent data practices, empowering companies—particularly in the energy and utility sectors—to connect with consumers ethically, effectively, and in full regulatory alignment.

As a Board Member of the Enterprise Communications Advocacy Coalition (ECAC), Holly contributes her deep industry insight and advocacy for enterprise-wide compliance frameworks that promote trust, accountability, and innovation in consumer communications. Her expertise bridges policy, technology, and operations—ensuring that best practices evolve in step with today’s complex communications landscape.