Thursday, January 16 at 2:00 PM ET
Join us for an engaging and thought-provoking one-hour webinar featuring Fred Stacey in conversation with top industry experts Jim Iyoob and Michele Shuster. Together, they’ll break down the opportunities, risks, and realities of AI in the contact center business landscape.
Attendees will leave with an understanding of current and future regulations shaping AI, the implications of AI on data privacy, what to prioritize when integrating AI into your operations, and more.
Meet Our Moderator!
Fred Stacey: Fred is a 29+ year contact center veteran. Starting as an agent on the phones, he quickly rose to leadership where he helped multiple companies set up new call centers and recover failing centers around the US.
In the early 2000s he was pulled into the contact center technology side of the business where he has spent the past 20+ years in multiple executive level roles. In his time, he has built and ran training & engineering programs along with running sales and marketing both domestically and internationally for multiple technology firms.
With his experience as a user, a buyer, and an operator of contact center related technologies and services, Fred brings a unique perspective as a thought leader in the contact center and customer experience space.
Fred is currently the CEO of Cloud Tech Gurus which is a unique Technology Services Distributor serving the contact center market. Cloud Tech Gurus brings together industry leading consulting groups with cutting edge SaaS and Outsourcing solutions to solve contact center and customer experience buyers’ challenges.
Meet Our Panelists!
Jim Iyoob: Jim is a 34-year veteran of the call center/BPO industry with an impeccable track record of innovation and advanced business intelligence. He is passionate, driven, and an energetic business leader with a strong desire to remain ahead of the curve in outsourcing solutions and service delivery. Due to his level of expertise, Jim was awarded the “CX Hall of Fame” 2023 award and MVP awards by Customer Contact Central. He has also been featured in numerous publications, including CIO Review, Contact Center Pipeline, and Connections Magazine. Additionally, he has been listed as one of the ‘Top 10 Business Leaders Transforming their Industry in 2023’ by CIOLook, named in the ‘Top 20 Influential People to Follow’ on Twitter by “Iwantitnow,” and recognized as one of the ‘Top 25 Thought Leaders for 2023’ by ICMI.
Michele Shuster: Michele Shuster is the Managing Partner at Mac Murray & Shuster and former Chief of the Ohio Attorney General’s Consumer Protection Section. Bringing more than two decades of experience in the consumer protection arena, she advises highly regulated businesses on a wide range of marketing and advertising, privacy, and other consumer protection matters. Michele regularly represents clients in matters before the FCC, FTC, and state attorneys general, conducts regulatory compliance audits, and provides defense in government enforcement actions.
