ECAC Webinar Series: Why 81% of Contact Center AI Projects Fail – and the 25-Point System That Ensures Yours Won’t

Thursday, January 15 at 2:00 PM – 3:00 PM ET 

 

Custom AI builds cost $3.5M-$5M over five years. Commercial platforms cost $900K-$1M. But 81% of projects still fail to meet success criteria—not because of technology, but because 70% of implementation challenges are organizational. This expert panel reveals the evaluation framework and deployment methodology that achieves up to 94% adoption rates compared to traditional implementations averaging 28%.