AI is rapidly transforming call centers, from conversational voice bots to fully integrated omnichannel systems.…
ecacusaSeptember 19, 2025
Navigating CX in the Age of ADMT: How CPPA’s Finalized CCPA Rules Reshape Customer Experience…
calleighSeptember 12, 2025
Former President Donald Trump has nominated Brendan Carr to be the chair of the Federal…
ecacusaNovember 20, 2024
Joshua Stevens, Partner at Mac Murray & Shuster LLP; ECAC Member Partner As expected, the…
ecacusaNovember 7, 2024
An FCC Ruling on NPRM addressing AI-generated Robocalls/Robotexts could Hurt Legitimate Businesses FCC 24-84 proposes…
ecacusaNovember 5, 2024
Expert in Communications Identity Proposes Investigation into New Framework for Trusted Business Calls: Gerry Christensen…
ecacusaAugust 1, 2024
By Isaac Shloss, Chief Product Officer DNC.com There has been a LOT in the industry…
ecacusaMarch 22, 2024
Is Your Vendor Legit? By Isaac Shloss, Chief Product Officer Abstract: A proposed settlement between…
ecacusaFebruary 27, 2024
